Frequently Asked Questions
General Information
Critique Crafters is a platform designed to help businesses collect, analyze, and respond to online reviews efficiently, boosting their reputation and increasing sales.
By using Critique Crafters, your business can manage online reviews effectively, improve customer satisfaction, increase positive reviews, and enhance overall reputation, leading to increased sales.
By providing tools to efficiently manage and respond to reviews, Critique Crafters helps turn customer feedback into positive experiences, boosting your reputation.
To get started, you can join Critique Crafters through our website and start seeing real results. You can also request a demo to see how our platform works for your business.
Features and Functionality
Key features include review collection, sentiment analysis, response management, and reputation monitoring.
Critique Crafters integrates with Google, Facebook, Yelp, and other review platforms, allowing you to manage all reviews from a single interface. Find out more here
Yes, Critique Crafters provides a unified inbox to monitor and manage reviews and allows you to craft personalized responses to each review.
Yes, Critique Crafters incorporates artificial intelligence to analyze reviews and provide valuable insights to improve your business.
We send personalized review requests via email and text message with a SmartlinkⓇ and provide a unique QR code and NFC for quick access, located in our catchers. We also integrate with POS systems to automate review requests post-sale. Find out more here.
SmartlinkⓇ is a unique, trackable link used in our review requests to monitor and measure the reach and effectiveness of your review campaigns.
The Catchers are innovative devices you place in your business. Customers can simply scan (QR Code) or tap their phone (NFC) to be redirected to your unique Business Smartlink. Find out more here.
Reputation Management
We automate the posting of positive reviews, proactively manage negative ones, and provide instant alerts to keep you informed about any online mentions.
Yes, we identify and manage negative reviews and inappropriate comments privately to mitigate their impact on your business.
Content Creation
Yes. Critique Crafters offers features to implement real-time review widgets on your website, turn positive reviews into social media posts, and collect video testimonials for use on platforms like Instagram and TikTok.
Yes, Critique Crafters allows you to implement customizable widgets and badges to display real-time customer reviews on your website.
With Critique Crafters, you can easily publish 5-star reviews directly to Instagram and other social media, enhancing your reach and promoting your reputation.
Monitoring and Analytics
Yes, our platform includes detailed analytics to help you understand customer sentiment and identify trends in feedback.
Critique Crafters tracks activations of your SmartlinkⓇ, monitors the growth in the quality and rating of your reviews, and provides comprehensive data on your business’s reach.
Yes, Critique Crafters sends instant alerts for new reviews, social media mentions, and changes in your online rating.
Support and Contact
You can request a demo through our website, and one of our team members will be happy to show you how Critique Crafters can work for your business.
For further information or to discuss our solutions, get in touch with our friendly team via our website, and they will be happy to answer any queries.
Getting Started
Visit our website and click on the “Sign Up” button to create an account. Follow the prompts to get started.
Yes, we offer a free trial so you can explore our features and see how they benefit your business.
Pricing varies based on the plan you choose. Please visit our pricing page for detailed information.
Yes, we offer training sessions to help you and your team get the most out of our platform.
Technical Support
Our support team is available 24/7 to assist you with any issues. You can contact us via email, chat, or phone.
Yes, we provide comprehensive guides and video tutorials to help you navigate and make the most of our platform.
Yes, our platform is designed to manage reviews and feedback for businesses with multiple locations.
Security and Privacy
We prioritize your data security with robust encryption methods and regular security audits.
Your data is handled in accordance with our privacy policy, which ensures it is protected and not shared with third parties without your consent.
Yes, you can manage user permissions and roles within your account settings.
Additional Information
Critique Crafters is suitable for businesses of all sizes and industries that want to improve their online reputation and customer engagement.
Yes, we offer various customization options to tailor the platform to your specific needs and branding.
Yes, our platform is mobile-friendly and can be accessed via any device with an internet connection.
You can cancel your subscription at any time through your account settings or by contacting our support team.
Yes, you can export your data in various formats for further analysis or reporting.
Critique Crafters stands out due to its user-friendly interface, comprehensive features, robust analytics, exceptional customer support and most importantly, it helps business owners obtain more and better reviews.